Help
How Firfirey works for travellers. Still stuck? Email us and we will reply.
Requests and bookings
Is a request the same as a booking?
No. A request goes to the partner business, which replies with availability, price and its terms. It becomes a booking only when the partner confirms.
Who provides the trek, stay or experience?
An independent partner business that holds its own licences. Firfirey is not a travel agency or tour operator and holds no tourism licence. Treks, stays and experiences are provided by partner businesses, which hold their own licences.
How long until I hear back?
Partners reply by email. Response times vary by business and season. If you have not heard back within two working days, contact us with your reference.
Payments
Can I pay online?
Checkout supports eSewa, Khalti and IME Pay, currently in test mode only. No real money is taken. Every payment is verified with the provider on our server before it is marked paid.
Cancellations
How do I cancel?
The partner’s own cancellation policy applies. Withdraw an unconfirmed request by replying to the request email. Details on the cancellations page.
Trip planner
How does the AI planner work?
It drafts a day-by-day plan using only destinations, treks and listings that exist on Firfirey, and links each one. Drafts can contain mistakes, so check details and official rules before you travel. Open the planner.
Safety
Is altitude advice on Firfirey medical advice?
No. It is general information. Speak to a doctor before trekking at altitude and carry insurance that covers helicopter evacuation. Read the altitude guide.